All staff in the school are provided a telephone extension and handset. This may be shared for those in shared spaces (e.g. some RAs). Shared phones may also be provided to some PhDs in shared offices upon request from their group leader. In all cases please contact the Support Team if a new phone or extension is required, or you have a phone problem, who will liase with central NUIT Telecoms to resolve it.

Phone extensions should be visible on staff and student profiles on the School Website. Extensions for staff are set in their MyImpact profile (and must be marked as visible); extension for students are set in their Internal.cs profile. Errors or omissions should be raised using the "Report a problem with this web page" button on the bottom of the relevant page.

The school uses digital handsets. Information about the current handsets from central NUIT can be found at http://www.ncl.ac.uk/itservice/phones/handsettypes/digital/. There is a lot of other telecoms information on that site. Of particular interest may be

call forwarding: http://www.ncl.ac.uk/itservice/phones/callforwarding/digital/
voicemail: http://www.ncl.ac.uk/itservice/phones/voicemail/

Siemens optiPoint 500

Although now withdrawn, we have a number of Siemens optiPoint 500 handsets in use throughout the school.

Useful features of the Siemens Optipoint 500 basic telephones:

Call forward on No Answer

Without going all the way to voice-mail, it is possible to use call forwarding on no answer.


  • To Enable Call forward on no answer
Press Display Shows
Service Menu Destinations?
(./) Call forwarding?
(./) Variable call forw. off Next forwarding type?
(./) Fixed call forw. off Next forwarding type?
(./) FWD internal calls off Next forwarding type?
(./) FWD external calls off Next forwarding type?
(./) FWD on busy off Next forwarding type?
(./) FWD no answer off Next forwarding type?
> FWD no answer off Enter Destination
87972 87972 Save?
(./) FWD no answer on 87972
  • To Disable Call forward on no answer
Press Display Shows
Service Menu Destinations?
(./) Call forwarding?
(./) Variable call forw. off Next forwarding type?
(./) Fixed call forw. off Next forwarding type?
(./) FWD internal calls off Next forwarding type?
(./) FWD external calls off Next forwarding type?
(./) FWD on busy off Next forwarding type?
(./) FWD no answer on 87972 RECEPTION S O COMP
> Next forwarding type?
> Deactivate?
(./) FWD no answer off