We can host physical servers and provide virtual servers to you, subject to the following.

Hosting levels

We offer three "levels" of hosting:


DIY

we need:

Contact name and email address for the responsible owner(s).

We require the provision of a local administrative account for use in emergency situations (e.g. Windows non-domain user with Administrator priviledges or a local Linux user with sudo access to run commands as the super-user).

we provide:

Connection to the campus network.

General advice in response to a support ticket.

customer is responsible for:

Reading and complying with the University Code of Connection.

Running a vendor supported OS and the timely application of security updates.


OS-only

As above, plus

we need:

Admin access, as described above.

Our configuration management system installed and permitted to run at scheduled intervals.

we provide:

CS Support will manage the OS and ensure the operating system and centrally provided packages are kept up-to-date. (See Supported Operating Systems).

We will attempt to monitor system logs and service levels and will notify a nominated contact of outages, in advance where possible. We will assist with the verification of compliance with university Code of Connection. We will liaise with the manufacturer or other supplier regarding warranty and maintenance contract claims.

Installation in a university data-centre.

customer is responsible for:

The customer remains responsible for applications running on the server including the timely application of security updates.


Managed

As above, plus

we need:

User-provision of pre-packaged software suitable for automatic installation (RPM, DEB, MSI or equivalent). (See also our Software Packaging service).

we provide:

Software provided in a packaged form that can be installed in an automated/unattended way can be deployed by CS Support. In the event of a system failure (or other reason) we will rebuild the server with the provided software and restore it to a known state.

customer is responsible for:

Managing the backup and restoration of user data. (but consider our networked file storage services here)


Hardware

CS Support suggest a server hardware replacement interval of five years. Any server in service longer than this has a higher likelihood of failure.

CS Support reserve the right to disconnect a server from the campus network if its age prevents a vendor-supported operating system from being installed and operated. (For example, a Power PC Apple Mac server cannot run recent versions of OS X and is therefore not subject to security updates. Similarly a PC server that was not able to run a version of Windows for which security updates are produced.)