This page has been imported from our previous wiki and is still in the process of being reviewed. It may be out of date or inaccurate.

Introduction

The Operating System and CMD (Campus Managed desktop) applications are usually installed over the network. CMD applications are updated automatically, usually only after a reboot.

<:( It is not possible to interrupt the software install/update procedure (apart from that of the CS Portable Apps); if it seems to be taking a long time it's best just to wait as rebooting will just make it take longer.

OS and Microsoft Office Updates

Operating system and Microsoft Office updates take place using NUIT's Windows Server Update Services (WSUS) server. Updates are "trickled" to your machine in the background, whilst you are working, and installed at 6AM the following day (or whenever the machine boots later than that), or when you choose the Install updates and shutdown option.

If your machine is running at 6AM then any scheduled updates will install themselves and auto-restart the system if necessary unless your are logged on. In the latter case, there will be a message on the screen (as shown below) alerting you to the fact that updates have been installed and your machine needs to be restarted.

:) In Windows 7 and Vista you can get a summary of the state of updates on your machine from the Windows Update control panel.

:( In XP there is no easy way to get a summary of the state of updates on your machine. You can go to Windows Update and select Review Update History but only if running IE with local admin rights. Alternatively you can see gory details by inspecting C:\Windows\WindowsUpdate.log (not C:\Windows\Windows Update.log which may also exist) .

Windows Reinstallation

There may well come a time when Windows needs to reinstalled. This may be because:

  • your system will not boot or is otherwise behaving oddly
  • your system has been compromised due to some vulnerability and NUIT will not restore your network functionality until the system is reinstalled
  • you need/wish to upgrade to a new release of Windows
  • your system is running slowly and you'd like a fresh start (but beware, this can be also be due to user profile problems - check the system is also slow for another user id first)
  • you've run out of space in the C: partition: this is only likely to happen if you have inadvertently stored large files there - try not to do this (see Local Disk).

Please raise a support ticket including the machine name. A time for reinstallation will be arranged when a support team member will initiate a WDS install, deleting the C: partition. The procedure will take around 2 hours but can vary considerably depending upon the speed of your machine and the network load.

Before going ahead it is advisable to:

  • Make sure any critical data from C: is backed up (since the C: drive is always wiped before Windows is installed), to, at least, another partition on the local disk. Note, your user profile will be automatically restored on login (unless you had previously disabled the roaming profile feature in which case you'll get an old copy)). Ideally there should no personal data on C: but it can happen, deliberately or inadvertently. /!\ Watch out for Outlook Personal Folder or Archive (PST) files since their default location is a "hidden" folder in the C: drive. You can check the location of an Outlook Personal Folder or Archive file by selecting it and choosing Properties->Advanced.

  • Make sure you know how to reinstall all the applications you installed yourself